Privacy Policy Last updated: May 2026

Ritual Graze ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

We collect information you provide directly to us when you:

  • Submit an inquiry or booking form
  • Place an order through our website
  • Contact us by email or phone
  • Subscribe to communications from us

This information may include your name, email address, phone number, delivery address, event details, and payment information. Payment information is processed securely through our payment partners and is not stored on our servers.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders and bookings
  • Communicate with you about your order or inquiry
  • Send you confirmations, updates, and service-related information
  • Respond to your comments and questions
  • Improve our website and services
  • Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We do not use your information for advertising purposes beyond our own direct communications.

3. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site.

You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website. We use analytics tools (such as Google Analytics) to understand site traffic and usage patterns. This data is aggregated and anonymised.

4. Third-Party Services

We use trusted third-party services to operate our business including:

  • Formspree — for processing contact and inquiry forms
  • Square — for payment processing and booking management
  • WooCommerce — for online store functionality
  • Google Analytics — for website analytics

These services have their own privacy policies and we encourage you to review them. We only share information with third parties as necessary to provide our services.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order and booking information is retained for a minimum of 3 years for accounting and legal purposes.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at arika@ritualgraze.com.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: